Hi All,Last week my client had a problem with Webinterface. While users were accessing the Citrix web interface site, it was taking long time to process the request and give the error "An internal error occurred, please contact your system administer.". I spent lot of time to resolve the issue. So, thought worth sharing the information to you all for any future reference.
Here are step by step approaches to resolve the issue.
1.) Open the c:\Inetpub\Wwwroot\Citrix\MetaFrame\web.config file and check
customErrors mode if it is on then make like
customErrors mode="Off" . This will give the detailed error messages. The attached error message got afte switch off the customErrors Mode.
2.) Check the XML server configuration on the webinterface and verify that all the XML servers are online and serving XML requests.
3.) Download the MEDEVAC tool from Citrix website and check the XML brokering and STA from Webinterface server.
4.) If you have many servers for XML brokering then remove all the servers and only the data collector servers.
5.) Instead of using server names, use server IP address for XML communication.
Here are step by step approaches to resolve the issue.
1.) Open the c:\Inetpub\Wwwroot\Citrix\MetaFrame\web.config file and check
customErrors mode if it is on then make like
customErrors mode="Off" . This will give the detailed error messages. The attached error message got afte switch off the customErrors Mode.
2.) Check the XML server configuration on the webinterface and verify that all the XML servers are online and serving XML requests.
3.) Download the MEDEVAC tool from Citrix website and check the XML brokering and STA from Webinterface server.
4.) If you have many servers for XML brokering then remove all the servers and only the data collector servers.
5.) Instead of using server names, use server IP address for XML communication.
Reach me on pakarthikeyan@gmail.com if need further information
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